SubmitPRT for IP Phone via Phone web GUI and control hub
This video tutorial by Sham Rana from Cisco demonstrates how to generate and download PRT logs from CIS IP phones using the web GUI and Control Hub.
MAIN POINTS FROM TRANSCRIPT
- Enable web access and debugging on the IP phone via Control Hub.
- Submit logs from the phone by navigating to the settings and selecting the problem report.
- Access the web interface using the phone's IP address to download the PRT file.
- Generate logs from Control Hub if direct phone access is unavailable, ensuring the device is online.
TAKEAWAYS
- Web access and debugging must be enabled for log generation.
- Logs can be submitted and downloaded through both the phone and Control Hub.
- Ensure the device is online for successful log generation from Control Hub.
- Generated logs can be shared with Cisco support for troubleshooting.