United Airlines' Agent on Demand Takes Flight
United Airlines enhances customer service and safety through technology solutions like Agent On Demand, supported by Cisco CX for efficient operations.
MAIN POINTS FROM TRANSCRIPT
- United Airlines prioritizes safety and customer service, utilizing technology to enhance their worldwide operations.
- Agent On Demand allows efficient customer issue resolution during travel, leveraging the entire CSR fleet.
- Cisco CX supports United with infrastructure, governance, and timely delivery of technology upgrades.
TAKEAWAYS
- United's focus on technology solutions strengthens their competitive edge in customer service.
- Agent On Demand significantly improves customer experience during irregular operations.
- Cisco CX partnership ensures efficient deployment and management of United's technology infrastructure.