How to trace InteractionID through flow using Debug
This video tutorial by Hamza Oad from the WebEx contact center team demonstrates how to trace an interaction ID in a flow using the debug tool.
MAIN POINTS FROM TRANSCRIPT
- Navigate to the flow and locate the debug utility at the screen's bottom.
- Enter the interaction ID in the search box to view previous interactions.
- Select the interaction ID to see the sequence of activities and outcomes.
- Use the flow canvas to trace the interaction journey and identify errors.
TAKEAWAYS
- The debug tool helps trace interaction IDs in a flow for troubleshooting.
- Interaction metadata includes duration, inputs, outputs, and modified variables.
- The interaction window provides a detailed sequence of activities.
- Identifying errors is facilitated by examining activity interaction metadata.