Kaspersky defends force-replacing its security software without users’ explicit consent
Former Kaspersky customers were confused and concerned by the lack of user interaction and consent requests.
MAIN POINTS
- Users were confused by the absence of interaction.
- Concerns arose due to missing consent requests.
- Former Kaspersky customers experienced these issues.
TAKEAWAYS
- User interaction is crucial for clarity and trust.
- Consent requests are important for user confidence.
- Companies must address customer concerns proactively.