I asked 100 companies for my data. Some deleted it instead.
Testing 100 companies showed that privacy requests frequently resulted in confusion, unclear processes, and dead ends for users seeking to exercise their data rights.
MAIN POINTS
- Privacy requests across 100 companies often produced confusing responses.
- Many users encountered dead ends instead of clear resolution.
- The testing suggests companies struggle to handle privacy requests effectively.
- Exercising data rights can be frustrating and inefficient for consumers.
TAKEAWAYS
- Privacy request systems need clearer, more user-friendly procedures.
- Companies should improve internal handling of consumer data-rights requests.
- Confusion in privacy workflows can undermine trust and compliance.
- Users may need persistence when trying to access or control their data.