FCC plans robocall scorecard to grade phone companies on spam call blocking
Carrier scorecards can track operational and customer-experience metrics, including call-blocking statistics and complaint data, to help evaluate service performance.
MAIN POINTS
- Scorecards may record call-blocking statistics.
- They can also include customer complaint data.
- These metrics help assess carrier performance.
- Both operational and service issues may be reflected.
TAKEAWAYS
- Carrier scorecards are useful for monitoring service quality.
- Complaint trends can reveal customer experience problems.
- Call-blocking data highlights possible network or access issues.
- Combining multiple metrics gives a fuller view of carrier performance.