How Helsana Cut Troubleshooting Time by 90% with Cisco ThousandEyes
Markus Schellenberg says Helsana uses ThousandEyes to gain visibility across internet, Azure, and home networks, quickly identify where issues originate, reduce troubleshooting time and tickets, and share clear snapshots that help teams and employees resolve problems collaboratively.
MAIN POINTS FROM TRANSCRIPT
- Helsana lacked visibility into internet and Azure performance before ThousandEyes.
- ThousandEyes identifies network issues and routes them to the responsible contact.
- The team now detects problems before tickets are raised, reducing support volume.
- Snapshot sharing helps employees understand home network issues like Wi‑Fi or bandwidth.
TAKEAWAYS
- Better visibility speeds up troubleshooting across complex, distributed environments.
- Early issue detection can prevent many support tickets from being created.
- Clear evidence sharing improves collaboration and reduces blame between teams.
- Monitoring employee home networks supports remote work reliability and user experience.